insights

Collect real-time feedback

Big Mouth Survey empowers organizations to tap into customer feedback data and derive insights that are not just path-breaking but also proactive and future-looking. Our feedback data analytics solution help businesses improve customer experience, workplace happiness, and bottom line profitability.

Our insights help you determine future CX improvement plans, identify factors that influence CXand make the right investments to drive customer centricity organization-wide. What’s even better is that you get to see these powerful insights in real-time!

On their terms

Whether you want to reach your customers or employees in your establishment or remotely, we have solutions for both scenarios.

Dig beneath reviews, ratings, customer feedback, and survey scores to discover
what’s working, what’s not, and where.

What’s in it for you?

Your employees & customers hold the key to your success… deep in their pain, behavior, dreams, values and the jobs they are trying to accomplish. Let us show you a simple way to find this key.

Discover emerging positive and negative sentiment trends

Monitor sentiment levels from customer feedback to understand your strengths and weaknesses and discover trending topics in your market as a whole.

Compare performance across locations

Measure review volume, ratings, and sentiment from customer feedback at a location level to identify your highest and lowest performers.

Customer Satisfaction Score – BMS Score

Big Mouth Survey helps global organizations quantify customer delight through our unique metric known as the BMS Score. Find out how delighted your customers are on a scale of 0-100 and track this score in real-time. This score is not just an average-based rating system. It is calculated from a proprietary statistical model developed by Big Mouth Survey and can be viewed on the main dashboard.

Real-time Survey Notifications

Big Mouth Survey’s Customer Experience solution is truly real-time in every single aspect. Be it collecting feedback, analyzing responses, deriving insights, or driving seamless integrations, all it takes is just a few clicks. Design your survey, track key metrics, and extract insights on the go. With customer needs evolving at an unprecedented rate, we ensure that companies are always a step ahead of customers and proactive in addressing negative experiences.

I can say now that before BMS we knew very little about our students. After just 1 year, we have improved our food service and decreased waste, improved dorm conditions and most importantly drastically restructured our distance learning programs in COVID-19 times. If your school is not employing an omnichannel feedback collection tool, look no further.

Robert Clark / CMO, Durham College

To succeed in business you need to simplify, simplify, simplify. But you also need to understand what your customers really want.

Andreas Makris

Contact Us today!